Respecting our Customers' Privacy
Precedent Productions respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Also, Precedent Productions is subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act).
1. How is personal information collected?
Precedent Productions is the founder and co-ordinator of many prestigious business award programs. In order to provide customers with quality award programs, Precedent Productions offers customers the ability to register for a number of business awards programs, allow the general public to nominate their favourite businesses and offer tickets to purchase for its awards presentation evenings. This information is captured through four different sales channels.
A call centre which provides telephone assistants service for business registrants, voters and ticket purchasers.
Printed nomination form which the general public can vote for their favourite businesses
Online registration completed by the businesses themselves
Online ticket sales available through our website.These sales channels reflect the different ways in which Precedent Productions collects personal information about customers. Collection will occur at the time you may register your business, nominate your favourite business, or purchase tickets to the Presentation Evening.
2. What personal information does Precedent Productions collect, and why?
If you register your business to be part of any one of our awards programs, or wish to nominate your favourite business, or wish to purchase tickets from Precedent Productions, we need to collect personal information about you, including your name, address, telephone number and email address (if available). The main reason we need this information is so we can contact you if your business has been successful in the nomination stage of the program, send you your finalist material and invitation to the Presentation Evening, inform you in the case of an event cancellation or to notify change of event details or replacement of lost tickets, or notify you if you are successful in winning the voters prize. We may also need some of this information in order to process your payment (for example, if you pay by credit card online). Unless you tell us otherwise, we will use personal information about you for marketing and research purposes. If you are a Finalist or Winner in any one of our awards programs, your details (business, address, telephone) will be made available for the purpose of promoting your business' success. Precedent Productions may use your contact details to send you information about the Awards in future. If you no longer wish to receive such information, contact Precedent Productions (the contact details of our Privacy Officer are at Section 8).
3. Will personal information be given to anyone else?
4. Security of personal information
Precedent Productions protects the personal information it collects in a secure database, in proprietary data format, which can only be read using proprietary tools. Data collected online is stored in a Microsoft SQL database, a protected, secure data centre that is unreachable by the Internet. Precedent Productions employees are required, as a condition of their employment, to treat personal information held.
5. Non-customer information
Precedent Productions needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Precedent Productions policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
6. Access and correction
Under the Privacy Act, you have a right to seek access to information which Precedent Productions holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you are an online customer (ie you purchase tickets from our website), you are able to access or correct the personal information which Precedent Productions holds about you - simply by logging onto our website. If you are not an on-line customer, but would like to seek access to our connection of, personal information about you, you should follow the procedure set out below. To provide you with access to personal information about you, Precedent Productions would usually provide you with a print-out of the relevant personal information from our databases, or if relevant, with photocopies of information stored in paper files. If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, and forward this to our Managing Director at P.O. Box H211, Hurlstone Park NSW 2193. In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified). Ordinarily, Precedent Productions will not charge you for the cost of providing this type of access to these records. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. If you wish to discuss our method of providing access, please contact our Managing Director with your query. If you wish to change personal information that is inaccurate or out-of-date, please contact us, with your request for correction. Precedent Productions' policy is to consider any requests for access or correction within 21 days.
7. Online privacy issues
A. Online collection of personal and non-personal information
B. Online Disclosures
To try and bring you offers that are of interest to you, Precedent Productions has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website, advertisement server companies may collect information such as your domain type, your IP address and clickstream information.
C. Secure Online Transactions
If you make a purchase through our website, we process your credit card details securely over the Internet using a accredited Internet payment security system. With the combination of the Verisign SSL encryption at our website and a secure browser at your end, we take all measures to ensure that your credit card and anonymity are protected when you purchase online.
D. Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Precedent Productions website, please understand that Precedent Productions is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
8. Additional privacy information and how to contact Precedent Productions
by e-mail to [email protected]
by facsimile on (02) 8577 5066
by letter to P.O. Box H211, Hurlstone Park, NSW 2193
in person, at our head office at Level 1, 30 Floss Street, Hurlstone Park NSW 2193